Privacy policy

Privacy Policy

This Privacy Policy (“Policy”) sets out how TW MARCELLA SDN. BHD. (“we”, “our” or “us”) collects, uses, discloses and protects your personal information in accordance with the Malaysian Personal Data Protection Act 2010 (PDPA). This Policy applies to all users of our website at marcella.my

1. Information We Collect

We may collect personal information directly from you when you:

  • Register an account on our website
  • Place an order or make a payment
  • Subscribe to our newsletter
  • Contact us for support or inquiries

The types of personal information collected include:

  • Name
  • Contact number and email address
  • Shipping and billing address

2. Purpose of Collecting Personal Information

We collect and use your personal data for the following purposes:

  • To process your purchases and deliver your orders
  • To manage your user account and preferences
  • To provide customer support and respond to inquiries
  • To send you updates on promotions, events, and offers (if you have opted in)
  • To comply with legal obligations and regulatory requirements

3. Confidentiality and Data Security

We are committed to ensuring the confidentiality of your personal data. Reasonable and appropriate technical and organizational measures are in place to protect your data from unauthorized access, disclosure, misuse, or loss.

Please note, however, that transmission of information via the internet is not completely secure, and we cannot guarantee the absolute security of your data.

4. Disclosure to Third Parties

We do not disclose your personal data to third parties except:

  • Where it is necessary for the purposes stated above (e.g., logistics partners or payment processors)
  • Where required by law or regulatory authorities
  • With your explicit consent

5. Cross-Border Data Transfers

Your personal data may be transferred and stored in countries outside Malaysia. In such cases, we will take appropriate steps to ensure that your data is treated securely and in accordance with this Policy and applicable laws.

6. Access, Correction, and Deletion

You have the right to access, correct, and request deletion of your personal data. To make a request, please contact us at:

📧 Email: info@marcella.my

We will respond within a reasonable timeframe, subject to verification of your identity.